Centori Outdoors Warranty
1 year warranty for orders before 12/31/2022
At Centori, we aim to deliver an outstanding experience from purchasing to installing and using your rooftop tent. That's why we offer a one-year warranty to the original buyer for any manufacturer defects related to workmanship, parts, and materials that occur during normal usage. But we still keep a full inventory of spare parts and are able to provide support even after your warranty period has ended.
2 year warranty for orders after 1/1/2023
With the improvement in material technology, the quality of ABS material has increased significantly in the last two years. Thus, we announce that starting from 1/1/2023, all ABS shell rooftop tents purchased come with a 2-year standard warranty.
Replacement
If we determine that the tent needs to be replaced for some reason, or the shell needs to be replaced, please choose the nearest warehouse for replacement part.
Our warranty does not cover all issues, such as the ones below:
- UV damage: ultra-violet damage to fabric. The gel coat on the Centori shell is covered by a 1-year warranty from the date of purchase.
- Normal wear and tear, such as rods, gas struts, mattress covers, locks, straps, keys, etc., damaged within six months, will be replaced and shipped free of charge by us. However, for damages occurring after the six-month period, you will need to purchase the replacement parts yourself. Or cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the roof top tent top, etc.)
- Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
- Aesthetic changes that do not affect the general operation of the roof top tent.
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If you ever encounter an issue with your Centori after the warranty period is over you can count on our excellent customer support. We can get spare parts (struts, awning poles, zippers, etc), help suggest fixes, and generally work with you to keep your Centori in top shape for years to come!
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