Return & Refund Policy

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Centori Outdoors are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

  • 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

    If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

    Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

  • 45 Day Money Back Guarantee

    For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

  • One Year Repair Warranty

    Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

  • Warranty Exemptions and Notes

    1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
    2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

    The customer voids the warranty if they:
    - Flash the firmware of a device or root a device
    - Open the body in an attempt to fix the device
    - Modify, remove, customize, or swap parts of the product
    - Use the device in a way that it is not originally intended for
    - Continue to use the item once a fault occurs and causes more damage

    3. All returns must first be authorized by Centori Outdoors's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Centori Outdoors reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Centori Outdoors reserves the right to refuse any compensation.

    4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Centori Outdoors will offer an alternative solution.

    Special Notes:
    1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
    2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
    3. Centori Outdoors will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
    4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

    • Other Special Product Warranty

      1. This applies to: clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplies and home textiles.
      Returns for the above categories can only be accepted within 30 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.

      2. All Centori Outdoors products are strictly quality controlled prior to dispatch.
      Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 45 Day Money Back Guarantee relating to RC toys, scooters and wheels, only covers 7 Day DOA instances where the product does not work out of the box. It is the customer's responsibility to inspect the product carefully upon arrival.

      3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact us within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.

      4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Centori Outdoors or any of our promotional channels are exempt from our Warranty and Returns policy.

    • Returns and Compensation Process

      If you have any after sales issues, please contact us directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

      This following section describes the processing time required upon receiving your returned item.

      For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

      For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
      -Wallet refunds will take up to 24 hours to process and appear in your Centori Outdoors account.
      -PayPal refunds may take up to 48 hours to process and appear in your account.
      -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

      For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
      Centori Outdoors’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.

    • Lifetime Technical Support

      Reliable, helpful and flexible, Centori Outdoors offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.