Shipping Return & Refund Policy

 

  • SHIPPING 
We offer FREE palletized shipping to all business addresses in the lower 52 states of the USA.

 Alaska (FAIRBANKS AND ANCHORAGE ONLY)

 Hawaii (Honolulu),

 Puerto Rico

 Mexico

 Canada 

 These 5 locations, shipping cost from $550 to 880, need to contact us first. 

  • 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

    If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

    Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

 

  • 30 Day Money Back Guarantee

    For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.

 

  • 2 & 3 Years Product Warranty, Life long 

    Unless otherwise noted on the product page, the default product warranty period is:

Aluminum RTT: 3 years Warranty
ABS RTT: 2 years Warranty
Our warranty is industry leading, even your waranty expired, our US based team are always on hand to help. If you need a spare part, we have it.

 

  • LIFETIME FREE upgrades parts and Technical Support

        If the model you have now upgraded, we will provide you upgrade parts for Free. 

 

   *Special Notes:
 The shipping fee for returning the product back will be paid by the customer and is non-refundable。