Return, Refund & Parts Upgrade Policy

 

  • SHIPPING 
We offer FREE palletized shipping to all business addresses in the lower 52 states of the USA.

 Alaska (FAIRBANKS AND ANCHORAGE ONLY)

 Hawaii (Honolulu),

 Puerto Rico

 Mexico

 Canada 

 These 5 locations, shipping cost from $550 to 880, need to contact us first. 

  • 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

    If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

    Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

 

  • 30 Day Money Back Guarantee

We offer a 30-day return policy for most items in the rare event that you               receive a faulty product. You may request a refund* or item exchange within  30  days of receiving the product. Please note that we do not offer return             shipping reimbursement at this time.

      

    • LIFETIME FREE upgrades parts and Technical Support   

    If your current RTT model has been upgraded with new features, we will provide you with the corresponding upgrade parts at no additional cost.

    Our parts upgrade program offers a variety of RTT parts without any extra fees, including quick straps, quick close belts, shell lockers, prop holder kits, and more. To receive the free upgrades, simply provide us with your name and RTT order number. Postage fees may apply. However, please keep in mind that wear and tear parts such as mattresses, LED lights, canvas fabric, shoe bags, ladders, and other similar items are not included in this program and must be purchased separately as replacements.

     

       *Special Notes:
    The shipping fee for returning the product back will be paid by the customer and is non-refundable.

    Please be aware that that there will be a deduction of a 10% restocking and repacking fee from your return. This fee is applied to cover the expenses associated with inspecting and processing the returned item to ensure its suitability for resale. For custom-made orders, the restocking fee ranges from 20% to 50% depending on the specific item.